This module furnish the specific analytical needs regarding the consumer complaints & grievances thus supports in maintaining optimum level of consumer's satisfaction in a very efficient manner.

This module includes following:-

No Current Complaint Registration
  - Consumer
  - LT Feeder
  - Transformer
  - 11KV Feeder

Complaint Redressal

Consumer Grievance Registraion
  - Meters (Stopped/Defective)
  - Overhead Lines
  - Loose Wires
  - Inadequate Ground Clearance
  - Hazardous Installation
  - Quality of Power Supply

Feedback Reports

It is also compatible to Interactive Voice Response System (IVRS)